Additional Legal Information
This section provides contextual information relating to pricing display, payment handling, delivery arrangements, return pathways and data use. The content is intended to support a clear and compliant online shopping environment for Australian users, in line with commonly applied consumer and digital commerce standards.
Ⅰ. Scope of Service
This website operates at https://sofoluxe.com and is made available to users located within Australia.
The products presented are offered with pricing that reflects applicable indirect taxes and import-related charges. Listings are structured so that displayed amounts already factor in relevant duties under a delivered duty paid framework, reducing the need for separate settlement at delivery.
Ⅱ. Order Fulfilment and Delivery
Orders are dispatched from logistics facilities located in the United States.
Delivery services may involve recognised international carriers such as UPS, DHL or FedEx, with shipment tracking made available where supported by the carrier.
Orders are generally processed after payment confirmation, with dispatch typically occurring within a short handling window. Transit times to Australian destinations may vary depending on location, with remote areas potentially requiring additional time.
Shipments include documentation aligned with international customs requirements.
Ⅲ. Pricing Structure and Charges
Product prices are presented as inclusive amounts, reflecting applicable taxes and import-related costs at the time of purchase.
A delivered duty paid model is used, meaning standard customs charges are accounted for in advance. No separate administrative or handling fees are introduced during the checkout process.
Customs formalities are arranged as part of the delivery workflow.
Ⅳ. Returns and Order Withdrawal
Users may request a return or exchange within a defined period after receipt, subject to the conditions outlined in the relevant policy.
Requests are submitted through the Return Refund and Exchange Policy page, where procedural details and eligibility criteria are set out.
All requests are reviewed in accordance with the published policy framework, with progress visibility provided during handling.
Ⅴ. Payments and Data Handling
Payments are processed through providers that operate in accordance with recognised card security standards.
Sensitive financial details are not stored on the site. Secure transmission protocols are applied to protect data during online interactions.
Personal data is handled in line with GDPR, supporting lawful use, transparency and user control.
Ⅵ. After-Sales Support
Support requests relating to completed orders can be submitted via the Return Refund and Exchange Policy section.
Assistance is provided during standard operating hours, with responses aligned to the nature of the request and applicable procedures.
Ⅶ. Contact Details
Address: 820 Rock Hill Church Rd, Inman, SC 29349-8634
Telephone: +1 (646) 858-6452
Email: meuble@sofoluxe.com
Operating hours follow Central European Time, Monday to Friday, with scheduled breaks.
Ⅷ. Applicable Law and Dispute Handling
Any concerns are expected to be addressed through initial communication and discussion. Where resolution cannot be reached, matters fall under the jurisdiction of Australian courts.
Consumer-related matters are approached with reference to Australian consumer protection principles alongside relevant international standards.
Ⅸ. GDPR and User Rights
In accordance with Article 27 of GDPR, a designated data protection representative is available within the European Union and may be contacted at meuble@sofoluxe.com.
Users may exercise rights relating to access, correction, deletion, restriction, portability and objection to processing through the listed contact channels.