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Privacy Policy

Thank you for accessing this website. This policy outlines how personal information may be handled when interacting with the platform. By using the website or related services, you acknowledge that you have reviewed this Privacy Policy prior to submitting information or placing an order.

Ⅰ. Scope of Application

This policy applies to personal data that may be involved during interactions on the platform, including but not limited to:

  • Browsing or searching content

  • Placing orders, making payments, and requesting after-sales support

  • Contacting support services or submitting enquiries

  • Managing returns, refunds, or dispute-related matters

Please note that individuals under the age of 18 are not intended users of this platform. Where information relating to minors is identified, it may be removed after verification.

Ⅱ. Types of Data Collected

Only information relevant to service operation is processed, which may include:

Information provided directly
Such as name, contact number, email address, delivery and billing details, order references, and payment identifiers used by payment channels.

Information collected automatically
Including IP address, device and browser details, operating system, access timestamps, browsing activity, and Cookie or local storage preferences, where consent is provided.

Data unrelated to service delivery is not intentionally collected.

Ⅲ. Purpose and Legal Basis of Use

Personal data may be used for the following purposes, subject to applicable legal grounds:

  • Order handling, delivery coordination, and after-sales communication

  • Transaction and service-related notifications

  • Website performance review and functional improvement using aggregated or anonymised data where possible

  • Compliance with invoicing, taxation, and fraud prevention requirements

Information is not used for marketing activities without explicit consent.

Ⅳ. Use of Cookies

Non-essential Cookies are applied only where permission has been given. These may support functions such as:

  • Maintaining login sessions

  • Saving language or regional preferences

  • Preserving shopping cart or checkout continuity

Cookie preferences can be managed or withdrawn through browser settings at any time. Disabling optional Cookies does not affect core site functionality, though certain customised features may be limited.

Ⅴ. Data Security Measures

A combination of technical and organisational safeguards is used to reduce data handling risks, including:

  • Encrypted data transmission using TLS or SSL

  • Role-based access control and limited authorisation

  • Network protection tools and periodic security reviews

  • Internal awareness measures related to data handling

  • Regular updates to systems and components

Ⅵ. Data Sharing and Third Parties

Personal data may be shared only where operationally necessary and with parties that observe GDPR-aligned standards. This may include:

  • Payment service providers

  • Logistics and fulfilment partners

  • Technical service providers supporting order management

Such parties are restricted to processing data within defined purposes and are required to apply appropriate safeguards.

Ⅶ. International Data Transfers

Data is primarily stored within the European Economic Area. Where cross-border transfer is required, recognised safeguards such as Standard Contractual Clauses may be applied, with notice provided where appropriate.

Ⅷ. Data Retention

  • Order and billing-related information may be retained for up to five years in accordance with legal requirements

  • Once the retention period ends or the purpose is fulfilled, data may be deleted or anonymised unless otherwise required by law

Ⅸ. Data Breach Response

In the event of a data incident that may affect user interests, notification may be issued within 72 hours, along with steps aimed at mitigating potential impact.

Ⅹ. User Rights

Under GDPR, users may have the right to:

  • Request access to personal data records

  • Seek correction of inaccurate or incomplete information

  • Request deletion where legally permitted

  • Limit certain processing activities

  • Obtain data in a structured, portable format

  • Object to processing based on legitimate interests or withdraw consent

Requests can be submitted using the contact details below and will be reviewed within a reasonable timeframe, depending on complexity.

Ⅺ. Minors

Personal information relating to individuals under 18 is not knowingly collected. Where such data is identified, appropriate removal steps may be taken.

Ⅻ. Contact Information

For questions regarding privacy or personal data handling, please contact:

  • Address: 820 ROCK HILL CHURCH RD, INMAN, SC, 29349-8634

  • Phone: +1 (646) 858-6452

  • Email: meuble@sofoluxe.com

  • Business hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)

ⅩⅢ. Policy Updates

This Privacy Policy applies from the date of publication. Updates may occur in response to regulatory or operational changes. Notices may be provided through platform announcements or electronic communication. Users are encouraged to review this page periodically.