Contact Us

Clear communication and accessible support are part of how this platform operates. Enquiries may relate to product information, order status or post-purchase assistance, and contact details are provided below for reference.

Ⅰ. Contact Details

Support enquiries may be submitted using the following channels during listed hours:

Address: 820 Rock Hill Church Rd, Inman, SC 29349-8634

Telephone: +1 (646) 858-6452

Email: meuble@sofoluxe.com

Business hours are observed on weekdays according to Central European Time, with scheduled breaks.

Ⅱ. Refund Processing Timeframes

Once a refund request meets the applicable conditions and is accepted for processing, a refund instruction is generally submitted to the payment provider within a short handling period.

The time required for funds to appear in an account depends on the issuing bank and its internal settlement procedures. In some cases, this may take several working days.
If delays occur beyond the usual banking timeframe, further checks may be requested using order details.

Ⅲ. Service Notes

Feedback and enquiries are reviewed as part of ongoing service management.
Information provided on this page is intended for guidance only and does not limit any rights available under applicable Australian consumer legislation.