Delivery Policy

Thank you for shopping on this website. The information below is provided to outline how delivery arrangements are generally handled, helping users understand the applicable scope, timing and related considerations before placing an order.

Ⅰ. Delivery Coverage

Orders placed through the website are currently available for delivery within Australia only. This includes:

• Metropolitan areas across all Australian states and territories

• Regional and rural locations within the mainland

• Selected surrounding islands where standard courier access is available

Delivery outside Australia is not supported at this time.

Ⅱ. Shipping Fees and Pricing Structure

Shipping costs are applied based on the order value displayed at checkout:

• Orders with a total value of €100 or above are generally shipped without an additional delivery charge

• Orders below €100 are subject to a flat delivery fee of €9

Displayed prices include applicable Australian indirect taxes where required.
Where indicated, delivery may be arranged under a DDP (Delivered Duty Paid) model, meaning import-related charges are incorporated into the final checkout amount.

Ⅲ. Order Processing and Transit Time

Order confirmation timing may vary depending on the payment completion time:

• Payments completed before 6:00 pm are typically acknowledged on the same day

• Payments completed after 6:00 pm are usually reviewed on the following day

Once payment confirmation is received, orders are generally prepared within 1 to 3 business days.
Delivery is handled by recognised carriers such as DHL, FedEx or UPS, with tracking availability depending on the service used.

Estimated delivery time after dispatch is approximately 8 to 15 business days. External factors such as weather conditions, transport disruptions or customs processing may affect transit duration.

Ⅳ. Shipment Tracking

After dispatch, users may receive an email containing relevant shipment details, which can include:

• Order reference number

• Carrier information

• A tracking link where available

Tracking updates allow users to review delivery progress and estimated arrival dates based on carrier data.

Ⅴ. Cost Transparency

To support clarity during checkout:

• Prices shown include applicable Australian taxes where relevant

• Shipping-related charges are incorporated into the total displayed amount

• Import duties and similar costs are included when a DDP arrangement applies

The checkout page presents a consolidated cost summary to assist purchase decisions.

Ⅵ. Delivery Receipt and Irregularities

Upon delivery, users are encouraged to inspect the package condition before acceptance.
If visible issues such as damage, deformation, moisture exposure or seal irregularities are identified, photographic records may assist subsequent review.

In the following situations, contacting support within 48 hours is recommended, along with supporting images or video where possible:

• Parcel loss or incorrect delivery

• Noticeable packaging damage

• Prolonged delivery interruption or abnormal tracking status

Where address details or contact information provided are inaccurate, resulting return or redirection costs may be borne by the recipient.

Ⅶ. Order Changes and Cancellations

Before dispatch and generally within 72 hours of order placement, requests to amend delivery details or cancel an order may be submitted for review.

Once an order has been dispatched, modifications are no longer available. In such cases, return options may be assessed under the applicable Return Refund and Exchange Policy.

Ⅷ. Contact Details

For questions related to delivery arrangements, support can be contacted via:

• Address: 820 ROCK HILL CHURCH RD, INMAN, SC, 29349-8634

• Phone: +1 (646) 858-6452

• Email: meuble@sofoluxe.com

• Business hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)